FAQ

Our minimum order is just 12 pieces — enough for one building’s doorways, with volume tiers as quantities grow.

Standard production and delivery takes 2 weeks (faster turnaround available with express shipping). Your free mockup arrives within 24 hours.

Yes. Almost everything we make is cut to your opening rather than pulled off a stock size. Send the width and depth of the doorway, corridor or room and we cut to it — rectangles, rounds, ovals, radius corners, or a fully custom outline that follows a curved vestibule. Measure to the nearest half inch and tell us anything the piece has to clear, such as a door sweep or a floor track.

Yes. One order can hold entrance mats for the front doors, cushioned station mats for the counter, a runner for the corridor and a scraper mat for the loading door, in several sizes at once. The whole order counts as one quantity, and every piece is laid out from the same approved artwork so the set reads as one program instead of six separate purchases.

Yes. Your approved artwork, color chips, fiber, backing and cut sizes stay on file, so a replacement ordered three winters from now comes back identical to the first one. Reorders skip the artwork stage entirely — send the size and the quantity and we go straight into production.

Nylon is the indoor workhorse: it has the best resilience of the three, so the pile springs back after traffic instead of packing down, and solution-dyed nylon holds its color through years of commercial cleaning. Polypropylene repels water and shrugs off harsh chemicals, which makes it the right call for wet entries, pool decks and anywhere bleach or ice melt gets used — it simply crushes sooner than nylon under concentrated traffic. Olefin is another name for polypropylene, and it is what the stiff bristles on an outdoor scraper mat are made from. Tell us where the piece lives and we will spec the fiber rather than making you guess.

Cleated nitrile rubber is the default for indoor mats on hard floors — the cleats bite into tile, terrazzo, stone and sealed concrete so nothing slides. Smooth rubber or vinyl is used where the piece sits on a soft floor finish that cleats could mark. SBR is a heavier rubber compound we put under high-traffic and outdoor pieces because it stays flexible well below freezing and shrugs off cart wheels. Felt backing goes under printed area rugs and runners that live on carpet, normally paired with a separate non-slip pad.

Not if it is specified properly. Crushing comes from concentrated traffic on a face that is too light for the door count, so for real doorways we use a dense, high-twist nylon that stands back up rather than matting into a grey path. The heavier the traffic, the heavier the face weight we quote. Rotating a mat end to end every few months spreads the wear line out, and a bound or beveled perimeter keeps the edges from curling where they take the most abuse.

Indoor entrance mats sit around three eighths of an inch thick including the backing. Printed area rugs and runners are lower than that, and cushioned anti-fatigue mats are the tallest at roughly half to five eighths of an inch with a ramped edge. If a door swings inward over the piece, measure the gap under the leaf at its mid point and send that number with your order — we will spec a low-clearance build so nothing drags or wedges.

Dye sublimation turns dye into a gas that bonds inside the fiber, so the color lives in the yarn instead of sitting on top of it. That gives photographic gradients, fine type and unlimited colors with no extra setup per color, and there is no surface layer to scuff away. Tufting builds the design out of pre-dyed yarn punched into a backing, which gives a deeper, more textural pile and very saturated flat color, but it renders artwork in blocks rather than detail. Detailed logos, photographs and patterns go to sublimation; simple bold marks that want a plush hand go to tufted.

Yes. Send your brand color references and we match them, then show the match as color chips on the free mockup right beside the artwork, so the piece is signed off against the sign above it before anything prints. Fiber and finish always shift a color slightly compared with paper or a backlit screen, and we will tell you where that happens instead of letting you discover it on delivery.

Yes — our designers redraw logos, set repeats and build scaled mockups free, with unlimited free revisions until you approve the layout.

Always. Nothing prints until you approve the free digital mockup showing exact size, artwork position and color chips.

Vector files (AI, EPS, PDF, SVG) are ideal, but high-resolution JPGs and PNGs work too — we clean them up free.

Indoor mats use cleated nitrile backing that grips hard floors, and outdoor scraper mats are UV stable with drainage channels — hose them off and air dry.

Think of an entry as two stages. Outside the door, a stiff bristled scraper mat on a molded rubber base strips mud, grit and snow melt off the sole and lets the water drain away underneath. Inside the door, a dense nylon wiper mat pulls the remaining moisture off and holds it until the mat is vacuumed. Using one without the other is exactly what puts a wet track across a lobby floor; running both is what keeps the floor finish alive through a winter.

They should not be. Every piece we build gets a low-profile perimeter — a beveled ramp edge on cushioned and outdoor mats, a bound or serged edge on printed rugs and runners — so the step from floor to surface is a gradual ramp rather than a lip. Beveled edges also let luggage carts, wheelchairs and pallet jacks roll on and off without catching. If the piece has to drop into a recessed well, send us the well depth and we build to it so the surface finishes flush with the surrounding floor.

Yes, with the right backing. Cleated nitrile is correct for tile, terrazzo, stone and sealed concrete. Smooth rubber or vinyl is the safer choice on finished hardwood and luxury vinyl plank, where cleats can mark a soft finish and trapped moisture is the real enemy — lift the piece when you mop and let the floor dry underneath. On carpet, a felt-backed rug over a separate non-slip pad stops it creeping. Tell us the floor and we will spec the backing for it.

Vacuum slowly with an upright beater bar, in both directions — the second pass in the opposite direction is what lifts grit out of the base of the pile, and grit at the base is what cuts fiber and ages a mat early. Do that daily in a busy entry and weekly everywhere else. Two to four times a year, hot-water extract or launder to pull out the soil a vacuum cannot reach, and let the piece dry fully before it goes back down. Scraper mats just get hosed and hung to drain, and cushioned mats get mopped or wiped.

Rotate end to end every quarter so the same eighteen inches of pile is not absorbing every footstep, and once a year swap the front-door piece with one from a quieter side entrance. A well-specified nylon entrance mat in a normal commercial doorway holds its look for several years; a door that sees heavy traffic all day, or salt and grit for a full season, runs shorter. The honest signal to replace is a permanently flattened path or a logo you can no longer read from six feet up — well before that point, the mat has stopped doing the job you bought it for.

Solution-dyed and sublimated fibers carry color inside the strand rather than on the surface, which is why they hold up to sun, ice melt and repeated cleaning far better than a surface-printed mat. Outdoor pieces use UV-stable pigments and rubber compounds built for freeze cycles. A west-facing lobby will still shift a little over years — anything in that much light does — but you will not get the streaky bleaching that happens when color sits on top of the fiber.

We ship across the US, and express production plus expedited shipping covers store openings, renovations and tight show dates.

Almost everything ships rolled face-in around a core and wrapped, because rolling avoids the permanent creases that folding sets into a pile. Long runners and area rugs travel as a single roll; small station mats and booth kits go in cartons or tubes. If a piece arrives with a slight curl at the corners from transit, lay it flat with the curl facing down and weight the corners overnight — it settles within a day or two.

Every order is backed by our quality guarantee — if a mat doesn’t match your approved proof, we make it right, fast. See our Return Policy for how that works.